Terms & Conditions

Effective Date: 27 October 2026

Website: https://onebitebd.com/

Welcome to One Bite. These Terms & Conditions govern your access to and use of our website and the purchase of products through onebitebd.com.

By accessing our website or placing an order, you agree to these terms and the applicable policies published on our website. Please read them carefully before making a purchase.

1. About One Bite

One Bite offers protein bars and related snack products through its online store. We aim to provide accurate product information and a convenient shopping experience for our customers in Bangladesh.

2. Products and Product Information

We make reasonable efforts to display accurate product descriptions, photographs, prices, pack sizes, ingredients, and other relevant information.

Minor differences in product appearance or packaging may occur. Customers should review the information provided for the specific product they intend to purchase.

Please check the product packaging and available ingredient and allergen information before consumption. If you require clarification about a product, contact us before placing your order or consuming it.

3. Product Availability and Pricing

All products are subject to availability. Prices are displayed in Bangladeshi Taka (BDT), unless otherwise stated.

Prices, promotions, product details, and availability may change over time. Such changes will not automatically alter an order that has already been confirmed.

If an order cannot be fulfilled because a product is unavailable or a material pricing error has occurred, we will contact the customer to discuss the available options.

Any payment collected for an order that cannot be fulfilled will be handled according to our Return & Refund Policy and applicable law.

4. Placing and Confirming Orders

Customers must provide accurate contact information, delivery details, and any other information reasonably necessary to fulfill an order.

Submitting an order constitutes a purchase request. One Bite may contact the customer to verify the order details before dispatch.

We may decline, hold, or cancel an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, unavailable stock, incomplete information, or delivery restrictions.

If payment has already been collected for an order that cannot be fulfilled, the applicable refund process will apply.

5. Payment

Available payment methods will be displayed during checkout or communicated during order confirmation.

Customers are responsible for ensuring that payment information and transaction details are accurate. Payment may be verified before an order is dispatched.

Never share your banking PIN, password, or one-time verification code with anyone claiming to represent One Bite.

6. Shipping and Delivery

Delivery coverage, estimated delivery times, applicable charges, and delivery procedures are described in our Shipping Policy.

Delivery estimates depend on the destination, courier availability, order volume, and other operational conditions. We will communicate any significant delivery issues of which we become aware.

Customers should provide a complete delivery address and an active phone number to help ensure successful delivery.

7. Returns, Refunds, and Cancellations

Requests for returns, replacements, refunds, and order cancellations are handled in accordance with our Return & Refund Policy.

Because our products are food items, change-of-mind returns may be restricted for food safety and hygiene reasons. Requests involving damaged, defective, incorrect, or undelivered products will be reviewed according to the circumstances.

Nothing in these terms removes any customer rights that cannot lawfully be excluded under applicable law.

8. Food Safety and Product Information

Customers should follow the storage, handling, expiry-date, and consumption instructions provided on the relevant product packaging.

Customers with allergies, dietary restrictions, or specific health concerns should carefully review available ingredient and allergen information before consuming a product.

Our products are not a substitute for individualized medical advice. We do not guarantee that any product will produce a particular health, fitness, or weight-management outcome.

9. Website Use

You agree not to use our website for unlawful or fraudulent activities, submit false order information, attempt unauthorized access, interfere with website security, or misuse website functionality.

We may take reasonable measures to protect our website, customers, and business against misuse, security threats, and fraudulent activity.

10. Intellectual Property

The One Bite name, branding, website text, product images, graphics, and other original content are owned by or used with authorization by the relevant rights holders.

You may not reproduce, distribute, modify, or commercially exploit protected website materials without appropriate permission, except where permitted by applicable law.

11. Third-Party Services

Our website may use or link to third-party payment providers, courier services, social media platforms, and other external services.

These services may be governed by separate terms and privacy policies. We are not responsible for the independent operation of third-party platforms, but we will address order-related issues within our reasonable responsibility.

12. Limitation of Liability

To the extent permitted by applicable law, One Bite is not responsible for losses arising from circumstances outside our reasonable control, inaccurate information supplied by customers, or misuse of products contrary to their instructions.

Nothing in these terms excludes or restricts liability or customer rights that cannot lawfully be excluded or restricted.

13. Privacy

Personal information collected through our website and order processes is handled in accordance with our Privacy Policy.

14. Changes to These Terms

We may update these Terms & Conditions when our products, services, or operational requirements change.

Revised terms will be published on this page with an updated effective date. Changes will apply subject to applicable law and any requirements governing existing orders.

15. Governing Law

These terms are intended to operate in accordance with the applicable laws of Bangladesh. Any dispute will be handled through the appropriate process and forum under applicable law.

16. Contact Us

If you have questions about these Terms & Conditions, please contact us:

We recommend reviewing these terms alongside our Privacy Policy, Return & Refund Policy, and Shipping Policy before placing an order.