Privacy Policy

Effective Date: 27 October 2026

Website: https://onebitebd.com/

One Bite (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share when visiting our website, placing an order, or contacting us.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

  • Personal information: Your name, phone number, email address, and delivery address.
  • Order information: Products purchased, quantities, order number, delivery instructions, payment status, and transaction references.
  • Payment information: Information required to process or verify payments. Payment credentials should be handled by authorized payment providers where applicable.
  • Communication records: Messages you send through our website, phone, WhatsApp, or social media.
  • Technical information: IP address, browser type, device information, pages visited, and website interaction data where collected through analytics or similar technologies.

Please do not send passwords, payment PINs, or one-time verification codes through our customer-support channels.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, prepare, and deliver your orders.
  • Contact you about order confirmation, delivery, payment, or customer-service requests.
  • Verify transactions and help prevent fraudulent or unauthorized purchases.
  • Respond to complaints, refund requests, and product-related questions.
  • Improve our website, products, customer experience, and marketing activities.
  • Send promotional communications where appropriate and permitted.
  • Maintain business records and comply with applicable legal obligations.

3. Cookies and Analytics

Our website may use cookies and similar technologies to maintain shopping-cart functionality, remember preferences, understand website traffic, and improve the shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

If analytics or advertising tools are enabled, their collection and use of information will depend on the applicable tool settings and privacy requirements.

4. Sharing of Information

We do not sell your personal information as a standalone product. We may share relevant information with:

  • Delivery companies and couriers to fulfill orders.
  • Payment service providers to process or verify transactions.
  • Website hosting, security, analytics, and technical service providers.
  • Customer-support and communication service providers.
  • Government authorities or other parties when disclosure is legally required or necessary to protect our legitimate rights.

We limit shared information to what is reasonably necessary for the relevant purpose.

5. Data Security and Retention

We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

No internet transmission or storage system can be guaranteed completely secure. We retain information for as long as reasonably necessary for order fulfillment, customer support, business records, dispute resolution, and applicable legal requirements.

6. Your Privacy Choices

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. We may need to retain certain records where legally required or necessary to resolve a transaction or dispute.

You may also ask us to stop sending promotional communications.

7. Third-Party Services and Links

Our website may link to Facebook, WhatsApp, payment providers, courier services, or other third-party websites. Their privacy practices are governed by their own policies. Please review those policies when using their services.

8. Children’s Privacy

Our website is not intended to encourage children to submit personal information independently. A parent or legal guardian may contact us regarding information submitted by a child.

9. Changes to This Policy

We may update this Privacy Policy when our business practices, technology, or legal requirements change. The revised version will be published on this page with an updated effective date.

10. Contact Us

For questions or requests regarding this Privacy Policy, please contact us:

For privacy-related requests, please explain your request clearly so our team can review it.