Return & Refund Policy

Effective Date: 27 October 2026

Website: https://onebitebd.com/

At One Bite, we want our customers to receive their orders in satisfactory condition. This Return & Refund Policy explains how we handle requests involving damaged, defective, incorrect, missing, or undelivered products.

1. Eligibility for Returns and Refunds

Because our products are food items, return requests are assessed with particular attention to food safety, hygiene, and product integrity.

You may contact us to request a replacement or refund if:

  • You receive a damaged or defective product.
  • You receive the wrong product or an incorrect quantity.
  • The packaging is damaged in a way that may compromise product safety or quality.
  • Your order has not been delivered and the issue is confirmed.
  • Another valid product or fulfillment issue is identified and accepted by our customer-support team.

Change-of-mind returns may not be accepted for food products, particularly where packaging has been opened or product safety cannot be verified. This does not affect any rights you may have under applicable law.

2. How to Report a Problem

Please contact us as soon as possible after receiving your order, preferably within 24 hours, so we can investigate promptly. This reporting window should be read alongside any rights available under applicable law.

When contacting us, please provide:

  • Your order number.
  • The phone number used when placing the order.
  • A clear description of the problem.
  • Photographs or videos of the affected product, packaging, and shipping label, where relevant.
  • Any additional information reasonably required to review your request.

Keep the product and its packaging until the issue has been reviewed. If a product appears unsafe or its packaging is compromised, do not consume it.

3. Review and Resolution

Our customer-support team will review your request and may ask for additional information. Depending on the circumstances, the resolution may include:

  • Replacement of the affected product.
  • A refund for the affected product or eligible portion of the order.
  • Cancellation and refund of an undelivered order.
  • Another reasonable resolution agreed upon with the customer.

We will communicate the outcome after reviewing the available information.

4. Situations Where Returns May Not Be Accepted

A return or refund request may be declined where:

  • A product has been opened or consumed and there is no accepted quality, safety, or fulfillment issue.
  • The issue resulted from improper storage or handling after delivery.
  • The customer supplied an incorrect delivery address or contact information and this caused the delivery issue, subject to the circumstances.
  • The complaint cannot reasonably be verified after a fair review.

These conditions do not exclude remedies required by applicable law.

5. Refund Processing

If a refund is approved, we will normally seek to process it through the original payment method where reasonably possible.

For cash-on-delivery orders or other payment methods where the original method cannot be used, our team will coordinate an appropriate refund method with the customer.

The time required for a refund depends on the payment method, payment provider, banking system, and any necessary verification. We will communicate the expected processing timeline when the refund is approved.

Any applicable delivery charges will be assessed according to the reason for the refund and the circumstances of the order, subject to applicable law.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible before dispatch but cannot be guaranteed once an order has been dispatched or delivered.

If One Bite cancels an order because we cannot fulfill it, any payment already collected for that order will be handled through the applicable refund process.

7. Incorrect or Missing Items

If your order contains an incorrect product or quantity, or an item is missing, contact us with your order number and details of the issue.

We will review the order information and determine an appropriate resolution based on the circumstances.

8. Exchanges and Replacements

Where a replacement is approved, availability and delivery arrangements will depend on stock and service coverage.

If the original product is unavailable, our team will discuss an appropriate alternative or refund where applicable.

9. Contact Us

For return, replacement, cancellation, or refund requests, please contact One Bite:

Please include your order number and the phone number used at checkout to help us review your request.

10. Changes to This Policy

One Bite may update this policy when our products, services, or operating procedures change. Any revised policy will be published on this page with an updated effective date.

We aim to handle all customer requests fairly and in accordance with applicable laws and regulations in Bangladesh.