Shipping Policy

Effective Date: 27 October 2026

Website: https://onebitebd.com/

At One Bite, we aim to deliver your protein bars and other available products safely and efficiently. This Shipping Policy explains our delivery process, estimated delivery times, shipping charges, and order tracking procedures.

1. Delivery Coverage

One Bite serves customers in Bangladesh, subject to delivery coverage and courier availability.

Delivery to a particular address depends on whether our delivery partners can serve that location. If you are unsure whether delivery is available in your area, please contact our customer-support team before placing your order.

2. Order Processing

After receiving your order, we may contact you to confirm the order details, delivery address, phone number, and payment information where necessary.

Orders are prepared for dispatch after the required confirmation and payment or cash-on-delivery verification.

Processing may take longer during public holidays, promotional campaigns, periods of high demand, or other operational disruptions.

3. Estimated Delivery Time

Delivery times depend on the destination, courier availability, order volume, and other operational conditions.

Estimated delivery time: Please refer to the delivery estimate communicated during checkout or order confirmation. If no estimate is provided, contact our support team before relying on a particular delivery date.

Delivery estimates are not guaranteed unless expressly confirmed otherwise. Delays may occur due to weather, transport disruptions, public holidays, or circumstances outside our reasonable control.

4. Shipping Charges

Delivery charges depend on the delivery location, order details, and any applicable promotion.

The applicable delivery charge should be displayed during checkout or communicated to you before the order is finalized.

Any free-delivery offer will be subject to the terms and conditions of the relevant promotion.

5. Payment and Delivery Confirmation

Available payment methods will be displayed at checkout or communicated during order confirmation.

Cash on delivery may be available for eligible orders and locations. Online payment options, where offered, will depend on the payment methods supported by One Bite.

Please verify the order total, delivery charge, and delivery details before confirming your purchase.

6. Providing Accurate Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Recipient’s name.
  • Active phone number.
  • Complete delivery address.
  • Relevant area, road, building, or landmark details.
  • Any necessary delivery instructions.

Incomplete or incorrect information may delay delivery or result in an unsuccessful delivery attempt.

7. Receiving Your Order

Please check the delivered items and outer packaging when reasonably possible.

If you receive an incorrect item, an incorrect quantity, or visibly damaged packaging, contact us promptly and retain the product and packaging while the issue is reviewed.

For food-safety reasons, do not consume a product if its packaging appears compromised or the product seems unsafe.

8. Unsuccessful Delivery

A delivery attempt may be unsuccessful if the recipient is unavailable, the phone number is incorrect, the address is incomplete, or the delivery location is inaccessible.

Our team or delivery partner may contact you to arrange another delivery attempt where available.

If any additional delivery charges apply, we will communicate them before applying them, subject to applicable law and the terms agreed for the order.

9. Order Tracking

Where tracking information is available, customers may use the tracking link or information provided by One Bite or its delivery partner.

If you have not received tracking information or your order status has not changed for an unusually long period, please contact our support team with your order number and checkout phone number.

Track your order: Visit the One Bite website or contact us for assistance.

10. Delayed, Lost, or Undelivered Orders

If your order appears delayed, lost, or undelivered, contact us so we can review the available order and delivery information.

We will coordinate with the relevant delivery partner where necessary and communicate any available updates or appropriate resolution.

11. Changes to Delivery Details

If you need to change your delivery address or contact information after placing an order, contact us as soon as possible.

Changes may not be possible after the order has been dispatched or handed over to a delivery partner.

12. Contact Us

For shipping, delivery, or order-status questions, contact One Bite:

Please include your order number and the phone number used at checkout so we can assist you efficiently.

13. Changes to This Policy

One Bite may update this Shipping Policy when our delivery arrangements, services, or operational procedures change. The revised policy will be published on this page with an updated effective date.

All shipping and delivery arrangements are subject to applicable laws and regulations in Bangladesh.